Mesh Systems' IoT system helps connect the dots between good data and great coffee with client, BUNN

Mesh Systems' IoT system helps connect the dots between good data and great coffee with client, BUNN.

Jacob Bunn’s legacy of entrepreneurial, customer-centric service has evolved as well, and today the Bunn-O-Matic (BUNN) Corporation’s beverage equipment caters to the new generation of coffee aficionados and the businesses that serve them.

If individual consumers put time and thought into their coffee-making investment, the same is even more true for commercial owners whose machines typically cost thousands of dollars and are expected to last seven or more years. However, the true value isn’t reflected in the price of the machine but in the quality of each drink that keeps customers returning cup after cup. BUNN, which builds, sells, and services the machines, works hard to ensure that its machines run smoothly and coffee drinkers stay happy. However, that can be easier said than done when a frantic barista is trying to troubleshoot a problem over the phone during the 8 A.M. coffee rush.

“A service technician for a quick-service customer got an alert on a Friday night, so he just grabbed the part he needed for the repair and headed into the restaurant at 6 A.M. the next morning…. With this solution, we know exactly which component to fix before we get there.”

Read the entire Bunn IoT Story 

 

Wednesday, April 20, 2016